Facebook Marketplace Seller Protection: What It Covers, What It Skips, and How to Stay Eligible
Facebook Marketplace seller protection exists, but it only applies to shipped orders paid through Facebook's own checkout using a Meta-issued shipping label, in the US, on items priced at $500 or less. It covers lost or delayed packages, false not-as-described claims, abusive returns, and unauthorized chargebacks, as long as you ship within 7 calendar days and answer refund requests within 2 days. Local pickup and cash sales get none of it. Here is what the policy actually says and how I run both kinds of sale.
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Nicole
